Refund policy

Refund, Return & Cancellation Policy

Our Return Policy

At SBSocks LLC (“SBSocks”), we stand behind the quality of our products and want every order to be handled fairly and straightforwardly.

Eligible products purchased through SBSocks.com may be returned within 30 days of delivery, subject to the conditions below.

Because socks are personal-wear items, products that have been worn, used, washed, or otherwise placed into use cannot be returned for a standard refund.

Return Eligibility

To qualify for a standard return:

  • The return must be requested within 30 days of delivery.

  • The product must be unworn, unused, and unwashed.

  • The product must be in its original condition.

  • Original packaging and product materials must be included when applicable.

  • Proof of purchase or the associated SBSocks order must be provided.

SBSocks reserves the right to inspect returned merchandise before issuing a refund.

Products that do not meet the conditions of this policy may be denied a refund.

Socks That Have Been Tried On or Worn

For hygiene reasons, socks that have been worn or used are not eligible for a standard return.

If you believe a product has a manufacturing defect, please contact us even if the product has been worn. Legitimate product defects are handled separately from ordinary returns.

Multipacks and Bundles

If products are sold together as a multipack, bundle, or set, return eligibility may depend on the condition of the entire package.

Individual pairs that have been worn, used, washed, or removed from packaging in a manner that prevents them from being resold as new may not be eligible for a refund.

Where individual products are separately packaged and remain completely unused and in original condition, SBSocks may permit a partial return at our discretion where our systems and product structure allow it.

Return Shipping

For ordinary returns, including returns based on preference, sizing, color, or a change of mind, the customer is responsible for return shipping costs.

Customers should use a trackable shipping method and retain proof of shipment until the return has been completed.

If SBSocks sent an incorrect product or the product arrived damaged or defective, SBSocks will cover reasonable return shipping costs when we require the product to be returned.

Restocking Fees

SBSocks does not charge a restocking fee on eligible returns.

Original Shipping Charges

Original shipping charges are generally non-refundable for ordinary returns.

If the return results from an error by SBSocks, a defective product, or another circumstance for which SBSocks is responsible, applicable shipping charges may also be refunded.

Nothing in this provision limits rights provided by applicable law.

Exchanges

SBSocks does not guarantee direct product exchanges.

If you would like a different size, color, style, or product, the simplest option is generally to return the eligible original product and place a new order.

This allows the replacement product to be ordered immediately rather than waiting for the original return to be received and processed.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at support@sbsocks.com as soon as reasonably possible.

Please provide:

  • Your order number;

  • A description of the problem; and

  • Clear photographs showing the product and issue.

Once verified, SBSocks will provide an appropriate resolution, which may include a replacement, refund, or other reasonable solution.

We may not require inexpensive defective products to be physically returned when photographs or other information are sufficient to verify the issue.

Final Sale Items

Products clearly identified as Final Sale before purchase are generally not eligible for ordinary returns.

Final Sale restrictions do not eliminate any rights you may have regarding damaged, defective, incorrectly supplied, or otherwise nonconforming products under applicable law.

Order Cancellations

You may request to cancel an order before it has been fulfilled.

Cancellation requests are not guaranteed. If fulfillment or shipment has already begun before we are able to process your request, the order may no longer be cancellable.

If the order has already shipped, you may request an eligible return after delivery in accordance with this policy.

If an order is successfully cancelled before shipment, any applicable refund will be issued to the original payment method.

Refunds

After an eligible return is received, we may inspect the returned products to confirm that they comply with this policy.

If approved, your refund will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is issued for it to appear on your account. Actual processing times depend on your bank, card issuer, or payment provider.

SBSocks does not control processing times imposed by financial institutions.

Lost Packages

If an order appears to have been lost during shipment, please contact support@sbsocks.com.

We may investigate the shipment with the applicable carrier before determining that a package is lost.

If a shipment is confirmed lost in transit, SBSocks will provide an appropriate resolution, which may include a replacement or refund.

Returns That Do Not Meet This Policy

SBSocks reserves the right to deny or reduce a refund where permitted by applicable law if a returned product:

  • Has been worn, used, or washed;

  • Has been damaged after delivery;

  • Is missing products or components;

  • Is materially different from its original condition;

  • Does not correspond with the authorized return; or

  • Otherwise fails to satisfy the requirements of this policy.

We reserve the right to address suspected return fraud, abuse, or repeated misuse of our return process on a case-by-case basis.

Consumer Rights

Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be waived or restricted.

Customers in certain jurisdictions may have additional rights regarding cancellations, returns, defective products, or refunds.

Contact Us

To request a return, report a problem, or ask a question regarding a refund or cancellation, contact:

SBSocks LLC
SBSocks.com
support@sbsocks.com
Pennsylvania, United States